1. Introduction and Contact Details
This Privacy Policy explains how Ironbridge Shutters and Blinds uses and protects any information that you provide when you use our website. We are committed to ensuring your privacy is protected.
Contact Information:
- Website URL: https://ironbridgeshuttersandblinds.com/
- Telephone: 07920 021705
- Email: [Please Insert Company Email Address]
- Company Address: [Address not provided – Please Insert Company Address]
2. Information We Collect
We only collect information directly provided by you, primarily through the forms on our website. This information typically includes your name, telephone number, email address, and details related to your enquiry.
3. How We Collect and Store Your Information (Form Submissions)
- Form Technology: Our enquiry forms are powered by GoHighLevel.
- Data Flow: When you submit a form, the information is processed through the embedded GoHighLevel technology and immediately enters our Customer Relationship Management (CRM) system.
- Purpose: This is strictly used to communicate with you about your enquiry and provide the services you requested.
4. How We Use and Retain Your Information
Retention Policy (GDPR Compliant)
- General Enquiry: Your data is kept only for as long as is necessary to reply to your enquiry and ensure the matter is resolved.
- Customer Relationship: If your enquiry converts into a customer relationship, your data will be retained for a longer period as required for contractual, warranty, and legal/tax compliance purposes. We only keep it for as long as is strictly necessary and relevant.
Principle: We adhere to the GDPR principle of storage limitation, meaning we do not keep personal data in a form which permits identification of data subjects for longer than is necessary.
5. Website Technologies and Cookies
Our website uses several tools that involve the use of cookies or similar tracking technologies to ensure the site works properly and to understand how visitors use it.
- Essential Functionality (Elementor): We use Elementor to build our website pages. This platform may set its own necessary cookies to ensure the website loads and functions correctly.
- Analytics and Statistics (Plausible Analytics):
- We use Plausible Analytics to track website statistics (e.g., pages visited, traffic source).
- Crucially: Plausible is a privacy-focused tool that does not use cookies and does not collect any personal data. All data is aggregated and anonymous.
- User Experience Recording (Microsoft Clarity):
- We may use Microsoft Clarity to help us understand how users interact with our website by recording screen sessions, mouse movements, and clicks.
- Purpose: This is solely for improving the design and usability of our website. The recordings are generally anonymized.
- Embedded Content (Google Fonts): We use Google Fonts to display text on our website. When you load a page, your browser makes a request to Google, which may share your IP address. This is standard practice for this service.
- Future Marketing (Google Pixel): We plan to integrate a Google Pixel (sometimes called a Tag) in the future. This tool helps us measure the effectiveness of advertising by understanding what actions visitors take on our website after viewing an ad. We will update this policy with more detail when this tool is actively implemented.
6. Your Data Protection Rights (Simplified)
Under GDPR, you have important rights regarding your personal data. You have the right to:
- Access: Request a copy of the information we hold about you.
- Rectify: Ask us to correct information you believe is inaccurate or incomplete.
- Erase (‘Right to be Forgotten’): Ask us to delete your personal data in certain circumstances.
- Restrict Processing: Ask us to limit how we use your data in certain circumstances.
- Object to Processing: Object to our use of your data in certain circumstances.
To exercise any of these rights, please contact us using the details in Section 1.
